Marketing

Faculty

LIU Maggie Wenjing

Department of Marketing    Associate Professor (Tenured)

Phone:(86) (10) 62782505

E-mail:liuwenjing@sem.tsinghua.edu.cn

Office:B435 Lihua Building

Office Hours:By Appointment

Educational Background

Maggie Wenjing Liu is an Associate Professor (with tenure) and Doctoral student advisor in the Marketing Department, the School of Economics and Management (SEM), Tsinghua University. She serves as Associate Director of Computational and Behavioral Science Lab of Tsinghua SEM, Associate Director of China Retail Research Center of Tsinghua SEM, and Chair of Academic Seminar Committee of Tsinghua Marketing Department. She received her Ph.D. in Marketing from Rotman School of Management, University of Toronto in 2010. She obtained her MS in Marketing from NUS Business School, National University of Singagpore, and Bacherlor in Economics from University of International Business and Economics.

More

Research Areas

Her research interests include consumer behaviors, product and service experience, decision science, and pricing.  She has published multiple papers in leading academic journals such as Production and Operations Management (UTD), International Journal of Research in Marketing, INFORMS Journal on Computing (UTD)Journal of Consumer Psychology (FT50), Journal of International Marketing, Journal of Business Research, Marketing Letters, Journal of Service Theory and Practice, and Journal of Economic Psychology.  She has authored book chapters in Handbook of Consumer Psychology, International Handbook of Consumer Psychology, The Palgrave Handbook of Interactive Marketing, and Customer-Brand Relationships.


She chaired multiple marketing projects that were granted research funds, including National Natural Science Foundation projects (two General Programs and one Youth Project), three province or ministry projects (key grant and general grants), and multiple Tsinghua University projects. In addition, She received multiple honors and awards for her research. Her National Natural Science Foundation Youth Project and General Project was evaluated as Outstanding upon completion in 2017 and 2021, respectively. Her Tsinghua University undergrate teaching reform project was evaluated as Grade A upon completition in 2020. She received the Young Elite Scholar Award from Beijing Higher Education Young Elite Scholar Project, and outstanding Expert Reviewer Award twice by Journal of Marketing Science, and Best Paper Award by Society of Asian Retailing and Distribution. Her research is reported by media outlets including Harvard Business Review, Toronto Star, China Daily, Sina news, and the CCTV English channel.



More

Publications

Selected Journal Papers:


† indicates publications with a current or previous Ph.D. student coauthor

1.Yuxiao Ye, Shenyang Jiang, Di Fan, Baofeng Huo, and Maggie Wenjing Liu (2023),"Rigidity in Crisis: The Impact of OHSAS 18001 Certification on Production Repurposing in COVID-19," accepted at Production and Operations Management.

2. Maggie Wenjing Liu, Chuang Wei†, Lu Yang†, and Hean Tat Keh (2022), "Feeling Lucky: How Framing the Target Product as a Free Gift Enhances Purchase Intention," International Journal of Research in Marketing (IJRM), 39(2), 349-363. 

3.  Maggie Wenjing Liu, Qichao Zhu†, and Xian Wang† (2022), "Building Consumer Connection with New Brands through Rituals: The Role of Mindfulness," Marketing Letters, 33 (2), 237-250. 

4. Hu Tian, Xiaolong Zheng, Kang Zhao, Maggie Wenjing Liu, Daniel Dajun Zeng (2022),“Inductive Representation Learning on Dynamic Stock Co-Movement Graphs for Stock Predictions, INFORMS Journal on Computing, 34(4), 1940-1957.

5. Bingsheng Liu, Wenwen Zhu, Yinghua Shen, Yuan Chen, Tao Wang, Fengwen Chen, Maggie Wenjing Liu, and Shihao Zhou (2022), “A Study about Return Policies in the Presence of Consumer Social Learning,”Production and Operations Management, 31 (6), 2571-2587. 

6.  Chuang Wei†, Maggie Wenjing Liu (co-first author with Chuang Wei), and Hean Tat Keh (2020), "The Road to Consumer Forgiveness is Paved with Money or Apology? The Roles of Empathy and Power in Service Recovery," Journal of Business Research, 118 (September),  321-334.

7.  Rui Chen†, Maggie Wenjing Liu (co-first author with Rui Chen, corresponding), Yuhong Guan†, and Yuhuang Zheng (2020), "Female Responses to Genetically Modified Foods: Effects of the Menstrual Cycle and Food Risk Concerns," Journal of Business Research. 120 (November),  608-618.

8.  Maggie Wenjing Liu (co-corresponding), Lijun Zhang, and Hean Tat Keh (2019), "Consumer Responses to High Service Attentiveness: A Cross-Cultural Examination," Journal of International Marketing, 27 (1), 56-73.

9.  Maggie Wenjing Liu, Qichao Zhu†, and Yige Yuan† (2019), "The Role of the Face Itself in the Face Effect: Sensitivity, Expressiveness, and Anticipated Feedback in Individual Compliance," Frontiers in Psychology, 9 (2499), 1-9.

10.  Xiaobing Xu†, Rong Chen, and Maggie Wenjing Liu (corresponding) (2017), "The Effects of Upper and Lowercase Wordmarks on Brand Perceptions," Marketing Letters, 28 (3), 449-460.

11.  Maggie Wenjing Liu (corresponding) and Hean Tat Keh (2015), "Customer Delight and Outrage: Scale Development and Validation," Journal of Service Theory and Practice, 25 (6), 680-699.

12.  Maggie Wenjing Liu (single author) (2014), "Utility Blindness: Why Do We Fall for Deals?" Journal of Consumer Behaviour, 13, 42-49.

13.  Dilip Soman and Maggie Wenjing Liu (2011), "Debiasing or Rebiasing? Moderating the Illusion of Delayed Incentives," Journal of Economic Psychology, 32 (3), 307-316.

14.  Hee-Kyung Ahn, Maggie Wenjing Liu (equal first author), and Dilip Soman (2009), "Memory Markers: How Consumers Recall Duration of Experiences," Journal of Consumer Psychology, 19 (3), 508-516.  

 

Book Chapters:

15.  Maggie Wenjing Liu, Qichao Zhu†, Yige Yuan† and Sihan Wu†  (2023), "Applying Predictive Analytics in Interactive Marketing: How It Influences Customer Perception and Reaction?" The Palgrave Handbook of Interactive Marketing, Ed. Cheng Lu Wang, Palgrave Macmillan.

16.  Maggie Wenjing Liu (2017), "Building Stronger Brands Will Boost China's Image," China Daily, 2017-06-21.

17.  Rui Chen† and Maggie Wenjing Liu (corresponding) (2016), "Sex Drive and Consumer Decision-Making," International Handbook of Consumer Psychology, Eds. Cathrine Jansson-Boyd and Magdalena Zawisza, Taylor and Francis, 467-485.

18.  Pankaj Aggarwal and Maggie Wenjing Liu (2012), "Mental Accounting in Consumer-brand Relationships," Consumer-Brand Relationships: Theory and Practice, Eds. Marc Fetscherin et al., Routledge, 115-133.

19.  Maggie Wenjing Liu and Dilip Soman (2008), "Behavioral Pricing," Handbook of Consumer Psychology, Eds. Curtis P. Haugtvedt, Paul M. Herr, and Frank R. Kardes, Mahwah, NJ: Taylor and Francis, 659-682.


Research Projects/Grants

1.  National Natural Science Foundation General Project, January 2021-December 2024, Project Chair.

2.  National Natural Science Foundation Major Project, January 2020-December 2024,  Sub-Project  1.

3.  Tsinghua Initiative Research Program, January 2020-December 2022, Project Chair.

4.  National Natural Science Foundation General Project, January 2015-December 2018, Project Chair. This project was evaluted as Outstanding upon completion in 2021.

5.  National Natural Science Foundation Youth Project, January 2012-December 2014, Project Chair. This project was evaluated as Outstanding upon completion in 2017.

6.  Key Grant for Beijing Social Science Foundations, August 2018-June 2021, Project Chair.

7.  Tsinghua Initiative Research Program, January 2017-December 2019, Project Chair.

8.  Tsinghua Education Reform Fund for Undergraduates, January 2018-December 2019,project Chair. This project was evaluted as Grade A upon completion in 2020.

9.  Beijing Higher Education Young Elite Project, January 2013-December 2015, Project Chair.

10.  Ministry of Education Scientific Research Foundation for the Returned Overseas Chinese Scholars, January 2013-December 2014, Project Chair.

11.  The Kobayashi Makoto Chinese Economy Research Foundation, January 2011-December 2012, Project Chair.


More

Industry Experience

Maggie Wenjing Liu serves at the Editorial Review Boards of Journal of Business Research (JCR Q1) and Journal of Consumer Behaviour and Editorial Advisory Board of Journal of Research in Interactive Marketing (JCR Q1). She has served as reviewer for numerous journals such as Journal of Consumer Research, Journal of Consumer Psychology, Journal of Business Research, Marketing Letters, and Journal of Consumer Affairs. In addition, she has acted as expert commentator for New Money program of CCTV English Channel in 2010.

More