Faculty
Department of Management Science and Engineering Starr Endowed Chair Professor
Associate Dean, School of Economics and Management
Phone:(86)(10)62794508
E-mail:xuxin@sem.tsinghua.edu.cn
Office:B507 Lihua Building
2005 Doctor of Philosophy (Information Systems)
Paul Merage School of Business, University of California, Irvine
Dissertation: Migration to Open-Standard Electronic Integration: An Economic and Cross-Generational Analysis
2000 Master of Science (Strategic Management)
School of Economics and Management, Tsinghua University, Beijing, China
1998 Bachelor of Engineering (Information Systems)
School of Economics and Management, Tsinghua University
• Associate Dean (MBA and Master's Programs), School of Economics andManagement, Tsinghua University (2015- )
• Professor, School of Economics and Management, Tsinghua University (2012- )
• Associate Professor, School of Economics and Management, Tsinghua University(2009-2012)
School of Business and Management, Hong Kong University of Science and Technology
• Assistant Professor (2006-2009)
California Institute for Telecommunications and Information Technology
• Postdoctoral Scholar (2005-2006)
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The goal of my research is to identify ways to extract IT’s business value. To that end, I conduct research in two areas: digital enablement (understanding IT’s capabilities to digitally transform business and improve business performance) and IT governance (ensuring the acquired IT capabilities are well aligned with business objectives).
(A) Digital enablement
I am interested in how to leverage “digital enablement” to improve business performance. My research has dealt with digitally-enabled supply chains, customer services, firm innovations, and financial reporting, etc. Along with the emerging of “new” digital technologies, my research interests have covered internet technologies, enterprise systems, and social media, and now focus on analytics. Currently, I am most interested in social analytics (recommendation, network dynamics), financial analytics (robo-advising, smart agent), and education analytics (boost engagement, personalized training).
(B) IT governance
I am interested in how to effectively govern the lifecycle of IT investment. IT lifecycle spans IT investment decision-making, system implementation and use, and finally realization of IT payoff. In this area, my research program has focused on the mechanisms underlying organizations’ IT decision-making, impacts of corporate/IT governance arrangements on IT investment and payoff, and the co-evolution of IT with complementary resources.
Journal Papers
1. Sambhara, C., Rai, A., Xu, S.X. 2022. “Configuring the Enterprise Systems Portfolio: The Role of Information Risk.” Information Systems Research, 33(2): 446-463.
2. Liu, A., Li Y, Xu, S.X. 2021. “Assessing the Unacquainted: Inferred Reviewer Personality and Review Helpfulness.” MIS Quarterly, 45(3): 1113-1148.
3. Dong J., Karhade, P., Rai, A., Xu. S.X. 2021. “How Firms Make Information Technology Investment Decisions: Toward a Behavioral Agency Theory.” Journal of Management Information Systems, 38(1): 29-58.
4. Chen L., Hsieh, JJ, Rai, A., Xu, S.X. 2021. “The Impact of Service Employees’ Infusion Use of CRM Systems on Customer Satisfaction in Face-to-Face and Virtual Channels.” MIS Quarterly, 45(2): 719-754.
5. Cheng, J., Rai, A., Tian, F., Xu, S.X. 2021. “Social Learning in Information Technology Investment: The Role of Board Interlocks.” Management Science, 67(1): 547-576.
6. Liu, A, Liu, A., Wang, R., Xu, S.X. 2020. “Too Much of a Good Thing? The Boomerang Effect of Firms’ Investments on Corporate Social Responsibility during Product Recalls.” Journal of Management Studies, 57(12): 1437-1472.
7. Jia, N., Rai, A., Xu, S.X. 2020. “Reducing Capital Market Anomaly: The Role of Information Technology Using an Information Uncertainty Lens.” Management Science, 66(2): 979-1001.
8. Karahanna, E., Xu, S.X., Xu, Y., Zhang, N. 2018. “The Needs-Affordances-Features (NAF) Perspective for the Use of Social Media.” MIS Quarterly, 42(3): 737-756.
9. Ho, J.L.Y., Tian, F., Wu, A., Xu, S.X. 2017. “Seeking Value through Deviation? Economic Impacts of IT Overinvestment and Underinvestment.” Information Systems Research, 28(4): 850-862.
10. Pincus, M., Tian, F., Wellmeyer, P., Xu, S.X. 2017. “Do Clients’ Enterprise Systems Affect Audit Quality and Efficiency?” Contemporary Accounting Research, 34(4): 1975-2021.
11. Tian, F., Xu, S.X. 2015. “How Do Enterprise Resource Planning Systems Affect Firm Risk? Post-Implementation Impact.” MIS Quarterly, 39(1): 39-60.
12. Karahanna, E., Xu, S.X., Zhang, N. 2015. “Psychological Ownership Motivation and Use of Social Media.” Journal of Marketing Theory and Practice, 23(2): 185-207.
13. Xu, S.X., Zhang, X. 2013. “Impact of Wikipedia on Market Information Environment: Evidence on Management Disclosure and Investor Reaction.” MIS Quarterly, 37(4): 1043-1068. ***MISQ Paper of the Year Award***
14. Liu, A., Liu H., Xu S.X. 2013. “How Do Competitive Environments Moderate CRM Value?” Decision Support Systems, 56: 462-473.
15. Xu, S.X., Zhu, C., Zhu, K. 2012. “Why Do Firms Adopt Innovations in Bandwagons? Evidence of Herd Behavior in Open Standards Adoption.” International Journal of Technology Management, 59(1/2): 63-91.
16. Hsieh, J.J. P.-A., Rai, A., Xu, S.X. 2011. “Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use.” Management Science, 57(11): 2018-2039.
17. Ho, J., Wu, A., Xu, S.X. 2011. “Corporate Governance and Returns on Information Technology Investment: Evidence from an Emerging Market.” Strategic Management Journal, 32(6): 595-623.
18. Dong, S., Xu, S.X., Zhu, K. 2009. “Information Technology in Supply Chains: The Value of IT-enabled Resources under Competition.” Information Systems Research, 20(1): 18-32.
19. Dedrick, J., Xu, S.X., Zhu, K.X. 2008. “How does Information Technology Shape Supply Chain Relationships? Evidence on the Number of Suppliers.” Journal of Management Information Systems, 25(2): 41-72.
20. Xu, S.X., Xu, Y., Zheng, X. 2008. “Communication Platforms in Electronic Commerce: A Three-Dimension Analysis.” Info, 10(2): 47-56.
21. Zhu, K., Kraemer, K.L., Xu, S.X. 2006. “The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business.” Management Science, 52(10): 1557-1566.
22. Zhu, K., Kraemer, K.L., Gurbaxani, V., Xu, S.X. 2006. “Migration to Open-Standard Interorganizational Systems: Network Effects, Switching Costs, and Path Dependency.” MIS Quarterly, 30(special issue): 515-539.
23. Zhu, K., Dong, S., Xu, S.X., Kraemer, K.L. 2006. “Innovation Diffusion in Global Contexts: Determinants of Post-Adoption Digital Transformation of European Companies.” European Journal of Information Systems, 15(6): 601-616.
24. Zhu, K., Kraemer, K.L., Xu, S.X., Dedrick, J. 2004. “Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E-Business in the Financial Services Industry.” Journal of Management Information Systems, 21(1): 17-54.
25. Xu, S.X., Zhu, K., Gibbs, J. 2004. “Global Technology, Local Adoption: A Cross-Country Investigation of Internet Adoption by Companies in the United States and China.” Electronic Markets, 14(1): 13-24.
26. Zhu, K., Kraemer, K.L., Xu, S.X. 2003. “E-business Adoption by European Firms: A Cross-Country Assessment of the Facilitators and Inhibitors.” European Journal of Information Systems, 12(4): 251-268.
Editorial Roles
MIS Quarterly
Senior Editor, 2016-2022
Special Issue on Next Generation IS Theories, Senior Editor Team, 2018-2020
Information Systems Research
Associate Editor, 2012-2015
ISR Best Associate Editor Award, 2013
Research Awards and Fellowships
China Information Economics Wu Jiapei Award (China Information Economics Society, 2016)
Named after Wu Jiapei, founder of Information Economics and Quantitative Economics in China; awarded annually to 1-3 Chinese scholars with innovative contributions to information economics and management theory
Chang Jiang Scholars Program (Ministry of Education (MOE) of China, 2016)
The highest academic award issued to an individual in higher education by the MOE of China
National Science Foundation for Distinguished Young Scholars of China (National Science Foundation of China (NSFC), 2012)
Awarded annually by NSFC to 200 scholars with outstanding achievements across all scientific fields in China; about 5-7 in management and economics
Program for New Century Excellent Talents in University (Ministry of Education of China, 2009)
SAP America Annual Dissertation Competition Award (SAP and the e-Business Research Center at Pennsylvania State University, 2003)
Best Paper Awards & Nominations
Michael J Shaw Best Paper Award, 2021
“Filtering to Break Filter Bubbles: A Large‐scale Randomized Field Experiment with Kwai” (with Chen X., Sun, C., and Ye C.), the 19th Workshop on e-Business
Supervised student nominated CIST Best Student Paper, 2021“How Does the Gender of AI Chatbots Matter? Empirical Evidence From Debt Collection” (with Guo, Y., Yin, X. and Liu, D.), 2021 Conference on Information Systems and Technology
Supervised student awarded ICIS Best Student Paper, 2020
“Design Challenge Levels in E-Learning? Insights from a Large-Scale Field Experiment” (with Li A. and Liu D.), the 41th International Conference on Information Systems
ICIS Best Paper Nomination, 2018
“Why Increased Use of IT can be Beneficial or Damaging? Insights from the Puzzle of IT Use and Managerial Expertise for Internal Controls” (with Rai A. and Sambhara, C.), the 39th International Conference on Information Systems
ICIS Best Paper Nomination, 2016
“Enterprise System Implementations: Role of Information Risk, Internal Controls and Environmental Uncertainty” (with Rai A. and Sambhara, C.), the 37th International Conference on Information Systems
AOM Best Paper Award, First Runner Up, OCIS Division, 2015
“Information Technology and Innovation Outputs: The Missing Link of Search Evolution” (with Dong J., Karhade P., and Rai A.), 2015 Academy of Management Meeting
MISQ Best Paper Award, 2013
“Impact of Wikipedia on Market Information Environment: Evidence on Management Disclosure and Investor Reaction” (with Zhang, X)
ICIS Best Conference Paper Nomination, 2009
“How Do Social Media Shape the Information Environment in the Financial Market?” (with Zhang, X.), the 30th International Conference on Information Systems
Vernon Zimmerman Best Paper Award, 2007
“Corporate Governance and Returns on Information Technology Investment: Evidence from an Emerging Market” (with Ho, J. and Wu, A.), the 19th Asian-Pacific Conference on International Accounting Issues
AMCIS Best Paper Award, international track, 2004
“Factors Affecting E-Business Diffusion in Organizations: Differences between Developed and Developing Countries” (with Zhu, K. and Kraemer, K.L.), the 10th Americas’ Conference on Information Systems
ICIS Best Theme Paper Award, 2003
“Assessing Drivers of E-Business Value: Results of a Cross-Country Study” (with Dedrick, J. and Zhu, K.), the 24th International Conference on Information Systems
ICIS Best Paper Award, conference theme, 2002
“A Cross-Country Study of E-Business Adoption Using the Technology-Organization-Environment Framework” (with Zhu, K. and Kraemer, K.L.), the 23rd International Conference on Information Systems
Teaching Awards
Outstanding Graduate Course, Tsinghua University, 2019
Graduate Student Mentor Award, Tsinghua University, 2016
Teaching Award – First Prize, School of Economics and Management, Tsinghua University, 2014
Teaching Award – Second Prize, School of Economics and Management, Tsinghua University, 2012, 2010
Service Awards
School Performer of the Year, School of Economics and Management, Tsinghua University, 2014
University Performer of the Year, Tsinghua University, 2012
I am active in serving the academic community in a variety of roles. I have served on the editorial boards of leading journals such as MIS Quarterly (Senior Editor) and Information Systems Research (Associate Editor). I contributed to a large number of key conferences in the information systems field over the years (ICIS, PACIS, CIST, WEB, CSWIM, etc.) as track co-chair, program committee member, etc. In particular, I have been actively engaged in building the information systems community in the Asia-Pacific Region. I have been serving as the Vice President of the Association for Information Systems (AIS) China Chapter since 2013, and now serving the President role. AIS China Chapter works as an important connection between Chinese IS scholars and AIS. I have immersed myself in fostering young scholars by serving as a faculty mentor in a variety of academic events in the Region, such as MISQ Virtual Author Development Workshop in 2020, MISQ Reviewer Development Workshop in South Korea, the MISQ/ISR Author Development Workshop in China, PACIS doctoral consortium in Singapore, and CityU IS Workshop in Hong Kong, among others.
• Senior Editor, MIS Quarterly, 2016-2022
Handled 200+ submissions
Joined an MISQ team to enhance global impact, 2021-2022
Led the Chinese initiative to promote MISQ research impact on practitioners, by developing research article promotions in Mandarin for social media and working with practitioner associations
Senior Editor Team (with Andrew Burton Jones, Brian Butler, and Susan Scott), Special Issue of MIS Quarterly on Next-Generation IS Theories, 2018-2020
Catalyzed global attention to the significance of theory development in the age of big data and AI; received 173 extended abstracts followed by 57 full paper submissions
Arranged theory development workshops affiliated with the special issue
Invited theory provocations across research genres of the IS field
Associate Editor, Information Systems Research, 2012-2016
Editorial Board Member for Special Issue “Strategic IT Alignment,” Journal of Information Technology, 2014
Ad-hoc Reviewer (MIS Quarterly, Information Systems Research, Management Science, Journal of MIS, Production and Operations Management, Journal of the AIS, Journal of Operations Management, European Journal of Information Systems, IEEE Transactions on Engineering Management, Decision Support Systems, Journal of Information Technology, Telecommunications Policy, OMEGA, Journal of Systems Science and Systems Engineering, Information Systems Journal, International Journal of Management Reviews, International Journal of Production Economics, International Journal of Technology Management, Journal of Engineering & Technology Management, Communications of the AIS, Electronic Commerce Research and Applications, Emerging Markets Finance and Trade, Information Systems and e-Business Management, Journal of the Asia Pacific Economy, Cyber Psychology and Behavior, Chinese Journal of Communications)
Service to Academic Community
Panel Member, Hong Kong Research Grants Council (RGC), 2022-2025
AIS Nominating Committee, representative of Region 3, 2021-2022
President, Association for Information Systems China Chapter (CNAIS), 2021-
Panel Member, Hong Kong Research Grants Council (RGC) - Business Studies Panel, 2021-2023
Vice President, Association for Information Systems China Chapter (CNAIS), 2013-2021
Played leadership role in Biannual Conference; Doctoral Consortium; Research Method Workshop, etc.
Executive Director, China Information Industry Association, 2016-
Service to Conferences and Workshops
Doctoral Consortium Co-chair, 2023 International Conference on Information Systems (ICIS), Hyderabad, India
Junior Faculty Consortium Co-chair, the 27th Pacific Asia Conference on Information Systems (PACIS), Nanchang, China
Doctoral Consortium Faculty Mentor, the 26th Pacific Asia Conference on Information Systems (PACIS), July 5, 2022
Mentor, MISQ Reviewer Development Workshop, November 2021
Track Co-Chair, 2020 International Conference on Information Systems (ICIS), India (“Governance, Strategy and Value of IS” track)
Mentor, MISQ Virtual Author Development Workshop, August 15, 2020
Program Co-Chair, the 24th Pacific Asia Conference on Information Systems (PACIS), Dubai, June 20-24, 2020
Track Co-Chair, 2019 International Conference on Information Systems (ICIS), Munich, Germany (“Economics of IT” track)
Mentor, Paper Development Workshop, Conf- IRM 2018, Ningbo, China, June 4, 2018
Mentor, MISQ Reviewer Development Workshop, Seoul, South Korea, December 2017
Track Co-Chair, 2017 International Conference on Information Systems (ICIS), Seoul, South Korea (“Strategy, Structure, and Organizational Impacts of IT” track), December 10-13, 2017
Mentor, MISQ/ISR Author Development Workshop, Harbin Institute of Technology, July 5, 2017
Mentor, MISQ Reviewer Development Workshop, Dublin, December 14, 2016
Associate Editor, 2016 International Conference on Information Systems (ICIS), Dublin (“E-Business and E-Government” track), December 11-14, 2016
Best Paper Nomination Committee, the 19th Pacific Asia Conference on Information Systems (PACIS), Singapore, July 6-9, 2015
Faculty Mentor in Doctoral Consortium, the 19th Pacific Asia Conference on Information Systems (PACIS), Singapore, July 6-9, 2015
Program Committee for the 17th International Conference on Electronic Commerce (ICEC 2015), Seoul, Korea, August 3-5, 2015
Program Committee, the 9th China Summer Workshop on Information Management (CSWIM 2015), Hefei, June 27-28, 2015
Track Co-Chair, 2014 International Conference on Information Systems (ICIS), Auckland, New Zealand (“IS Governance” track)
Program Committee, the 8th China Summer Workshop on Information Management (CSWIM), Chengdu, 2014
Associate Editor, 2013 International Conference on Information Systems (ICIS), Milan, Italy (“General Topics” track)
Program Committee, the Sixth China Summer Workshop on Information Management (CSWIM), Beijing, June 30-July 1, 2012
Track Co-Chair (Social Media and Business Impacts), the 17th Pacific Asia Conference on Information Systems (PACIS), 2013
Associate Editor, International Conference on Information Systems, Orlando, Florida, December 16-19, 2012 (Conference Theme Track, Economics and Value of IS Track)
Track Chair (Social Media), the 16th Pacific Asia Conference on Information Systems (PACIS), Hochiminh City, Vietnam, July 11-15, 2012
Associate Editor, International Conference on Information Systems (ICIS), Shanghai, China, December 4-7, 2011
Program Committee, Conference on Information Systems and Technology (CIST), Charlotte, November 12- 13, 2011
Program Committee, China Summer Workshop on Information Management (CSWIM), Wuhan, June 25-26, 2011
Program Committee, the 9th Workshop on E-Business (WEB 2010), Saint Louis, December 11, 2010
Program Committee, the 10th International Conference on Electronic Business, Shanghai, China, December 1-4, 2010
Program Committee, INFORMS Conference on Information Systems and Technology (CIST), Austin, TX, November 6-7, 2010
Track Co-Chair (IT Adoption/Diffusion), the 14th Pacific Asia Conference on Information Systems (PACIS), Taipei, Taiwan, July 9-12, 2010
Program Committee, China Summer Workshop on Information Management (CSWIM), Wuhan, June 26-27, 2010
Program Committee, INFORMS Conference on Information Systems and Technology (CIST), San Diego, CA, October 10-11, 2009
Procedure Committee, IEEE Symposium on Advanced Management of Information for Globalized Enterprises (AMIGE), 2008
Procedure Committee, China AIS Conference, 2007
Program Committee, China Summer Workshop on Information Management (CSWIM), 2007
Program Committee, INFORMS Conference on Information Systems and Technology (CIST), 2004
Service to Tenure and Promotion Committees
I have written more than 40 review letters for tenure and promotion cases for schools in Australia, mainland China, France, Hong Kong SAR, Singapore, and the U.S.